FEATURE-RICH CLOUD CONTACT CENTRE SOLUTION
OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more.
It allows high scalability and minimum set-up time. An On-Premise version is also available for enterprise implementation.
OpsCentral Voice is a virtual ‘hub’ that captures customer conversations, analyses them and generates comprehensive reports. It provides insightful data analytics that helps improve service and optimizes resources.
OpsCentral Messaging has recently included one of the most popular cross-platform app messaging service WhatsApp, allowing CSR agents to service their customers via WhatsApp chat, increasing productivity and customer satisfaction.
OpsCentral Messaging uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics.
OpsCentral Email is a multi-feature email management system that supports multiple campaigns, channels inbound emails based on subject, departments, skill-set level of staff, email content and keywords.
OpsCentral Email empowers businesses to build and grow relationships through transactional email, campaigns and follow-up support. It is an extremely smart tool that helps track, prioritise and handle every single email received.