Customer service can be complex, but the tools you use shouldn’t be. OpsCentral Voice is a virtual ‘hub’ that captures customer conversations, analyses them and generates comprehensive reports. It provides insightful data analytics that helps improve service and optimizes resources.
OpsCentral Messaging has recently included one of the most popular cross-platform app messaging service WhatsApp, allowing CSR agents to service their customers via WhatsApp chat, increasing productivity and customer satisfaction.
OpsCentral Email is a multi-feature email management system that supports multiple campaigns, channels inbound emails based on subject, departments, skill-set level of staff, email content and keywords.