The Best Customer Experience in One Platform
Boost customer satisfaction and grow your business with Daktela’s omnichannel solution, centralizing customer interactions for maximum efficiency.
​CONTACT CENTRE
EASY COMMUNICATION CHANNEL MANAGEMENT
CALLS
Inbound and outbound calls. Manual, progressive and dialler campaigns.
SOCIAL MEDIA
Send DMs and manage comments on the most popular social media.
SMS
Direct text message communication for sending high-volume bulk marketing campaigns.
STATISTICS AND REPORTING
Get an overview of your contact center performance with ready-made stats, custom reports, and Advanced Analytics.
.jpg)
WEBCHAT
Help customers on your website in a chat window with a custom design.
REALTIME
Keep track, monitor calls, assist agents that need help, manage user states.
HELPDESK
Manage customer requests easily by linking the Helpdesk to email. Automatically assign tickets, organize activities, and set up SLAs with calculated deadlines.
INTEGRATIONS
Integrate your contact centre with CRMs, productivity tools, and SSO providers.
EMPOWER YOUR
AGENTS WITH AI
Automate the most common customer interactions using voicebots and chatbots.
Help your agents work more efficiently using our Copilot features and leverage AI insights into your activities.
Daktela is a versatile omnichannel solution trusted by businesses
across various industries, including:
FINANCE AND INSURANCE
E-COMMERCE
TELECOMMUNICATION
AUTOMOTIVE
MEDICAL
NON-PROFIT
IT SERVICES
TRAVEL
WHY CHOOSE DAKTELA
OMNICHANNEL SOLUTION
Manage calls, emails, SMS, live chat, and social media in one platform
GETTING STARTED WITH DAKTELA IS
SIMPLE AND SEAMLESS
