OpsCentral VoiceOutbound Call
keep agents at peak efficiency
The Predictive Dialer uses artificial intelligence to predict when agents will become available, and adjusts the dialing rate. The auto dialer also analyzes unsuccessful calls to determine how to call back later.
Statistically, the Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 48 minutes per hour.
MULTIPLE DIALING MODES
OpsCentral Voice offers a variety of dialing modes to suit your needs. And the auto dialer accounts for time zones and list penetration and can be customized to meet your regulatory compliance and business needs.
inform your agents
The Preview Dialer allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.
Using the Preview Dialer, contact centres waste less time dialing and spend more productive time talking to live prospects. This leads to more sales and greater revenue gains.
multiple dialing modes
OpsCentral Voice offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.