Wondering if Your Business Needs SIP Trunks? 🤔 Are you wondering if your business could benefit from SIP Trunks? SIP Trunking is a modern communication solution that can significantly enhance the way your company connects with the world. Here are some key considerations to help you determine if SIP Trunks are the right choice for your business: Assessing these factors can help you determine whether SIP Trunks are the right fit for your business. They have the potential to not only reduce costs but also improve communication efficiency and flexibility, ultimately contributing to your company's success and growth. INVITE as SIP Trunk Provider Exploring the Perfect SIP Trunking Packages for Your Business? Look no further than INVITE! Our SIP trunking solutions are not just cost-effective, but also tailored to your needs. Call us today at 0380841028 or email us at reps@invite.my for more information

In today's corporate landscape, Microsoft Teams has become the go-to platform for critical conversations, spanning from job interviews to client interactions. Nothing can derail a meeting faster than poor audio quality, regardless of your stellar internet connection and high-definition video feed. That's where running a Microsoft Teams test call comes to the rescue. It ensures that your software and devices perform flawlessly when it matters most. This guide covers everything you need to know about conducting a Microsoft Teams test call and troubleshooting common audio issues. How to Initiate a Microsoft Teams Test Call Thankfully, launching a Microsoft Teams test call is a breeze. Begin by logging into the desktop version of Teams (please note that the test call feature is not available on the web client or for Government High Cloud and DoD tenants). Once logged in, click on the three dots (...) next to your profile picture in the top bar, and select "Settings," followed by "Devices." Ensure that the correct microphone and speakers are selected for your app, then click "Make a test call." For a quicker option, you can simply type /testcall into the Teams search bar and hit "Enter" to initiate a test call instantly. Microsoft will connect you with a bot, sparing you from speaking with colleagues during the test. Plus, all data from your test call is automatically deleted once the session concludes. The call's purpose is to verify your ability to connect to Teams for calls, much like during a meeting. You can playback the recording to identify any sound-related issues. Additionally, you can tweak your settings, enabling features like automatic microphone sensitivity, noise suppression, and spatial audio to observe how they impact audio quality. Alternative Methods for Assessing Call Quality in Teams Beyond the Microsoft Teams test call feature, you have other avenues to evaluate call quality in Teams, particularly for broader troubleshooting and monitoring: 1. Call Analytics: Teams administrators can utilize per-user call analytics to pinpoint connection and call quality concerns for individual users. Enabling Call Analytics for Teams and assigning specific roles to your team members grants access to this service. Within the Teams Admin Center, navigate to "Users," select a user, and go to the "Meetings & Call" tab to view an overview of their call quality. The "Advanced" tab reveals potential call quality and connection issues with red and yellow indicators. 2. Call Quality Dashboard (CQD): Offering a network-wide perspective on call quality across your organization, the CQD is another tool at your disposal. Admins can find it in the "Analytics and Reports" section of the Admin Center or access it through a provided link. Similar to Call Analytics, you can assign roles to users to grant access. The CQD allows you to delve into call quality data, using Power BI query templates to gain insights into issues affecting meetings and call quality, such as call quality metrics, call reliability, user surveys, device impacts, and client performance. 3. Quality of Service (QoS): Microsoft Teams' QoS feature sheds light on network traffic's impact on your calls. You can prioritize real-time media in Teams and fine-tune settings to mitigate network traffic-related issues. To implement Quality of Service (QoS) solutions within Teams, you'll need to configure Windows Group Policy Objects and Port-based Access Control lists (ACLs). Keep in mind that certain features for setting up Teams call quality policies are restricted to users with a Teams Premium license. This is an important consideration if you're utilizing QoS to address call-related issues. Next Steps After a Microsoft Teams Test Call For individual users, the Microsoft Teams test call feature remains the simplest way to assess call quality and make necessary adjustments. Based on your test results, you can fine-tune your device settings to potentially enhance call quality. If your call quality falls short of expectations, start by ensuring you've selected the correct testing device. When multiple audio devices are connected to your system, Teams might not automatically choose the one you intend to use. Navigate to the "Devices" section in your Teams Settings and confirm that you've chosen the appropriate microphone and speakers. Additionally, ensure that your selected device is functioning correctly. Some headsets come equipped with physical mute buttons, so if you're experiencing audio issues during your Microsoft Teams test call, try toggling this button on and off. Other methods to potentially resolve call quality issues include: 1. Update and Restart Microsoft Teams: If your audio is malfunctioning and your device appears to be in working order, restarting Teams or your device is often the initial step. Keep in mind that computers, smartphones, and tablets rely on RAM for smooth operation. A device restart clears temporary cache files and logs. You can also exit Microsoft Teams and log back in to clear any app-specific cache clutter. While doing this, check for available updates for your Teams app. An outdated version of Teams could contribute to your issues. Click on your profile picture and select "Check for Updates" to see if a patch is available. After downloading the update, restart your app. 2. Check for Device Issues: Microsoft-certified audio endpoints and devices typically exhibit no compatibility problems. However, an uncertified solution may not integrate seamlessly with the app. If your current endpoint falls short, consider upgrading to a new device. If the device you've chosen is compatible with Teams, audio issues may stem from outdated or corrupt drivers. For users with USB microphones, reinstalling the peripheral device driver may resolve the problem. On Windows, you can update your drivers by clicking the "Start" button and searching for "Device Manager." Locate the "Sound, video, and game controllers" category, right-click your peripheral device, select "uninstall," and then click "Actions" to scan for hardware changes and reinstall your device. 3. Inspect App Settings: Occasionally, the simplest solutions are the most effective. First, double-check your Teams app to ensure you haven't accidentally muted your microphone. A line through the microphone icon on Teams indicates that you're muted. Click the microphone icon again to unmute your audio. Keep in mind that if you're in a meeting, the host might have temporarily muted your microphone. In such cases, you'll need to wait for access to the unmute button. Another potential issue may stem from your device settings. Within the "Devices" page in your "Settings" tab, review your settings for noise suppression, spatial audio, and microphone sensitivity. You can experiment with these options and then conduct another Microsoft Teams test call to check for any improvements. In INVITE, The Ring2Teams is curated for customers that seek convenience and are looking to connect analog devices to Microsoft Teams i.e. fax, paging systems, elevator phones, etc. Find out more details about Ring2Zoom from Malaysia's Ring2Teams distributor here: https://www.netregy.com/ring2teams-direct-routing Or contact us today at 03-80841028 or email us at reps@invite.my to schedule a FREE 1-on-1 demo session/consultation today.

According to Prince Cai, Vice President at Yeastar, a leading unified communications solution provider, Microsoft Teams users have several options to add voice calling functionality, albeit at a relatively high cost. Yeastar's recently-launched Microsoft Teams-integrated calling app, however, presents an exciting proposition for both parties. It allows CSPs to reduce costs for their customers while simultaneously boosting their own profitability. The Yeastar P-Series PBX System seamlessly merges enterprise-grade calling functionalities with Microsoft Teams, streamlining internal and external communication without the need to switch between platforms. With the installation of the free Yeastar Linkus app from Microsoft AppSource, users gain access to the complete calling capability within their familiar Teams interface. This integration allows them to find all their company contacts, personal contacts, and Microsoft 365 and CRM synced contacts in one centralized location. By simply clicking on any contact or using the dialpad, users can effortlessly make calls from Teams using the Yeastar Linkus Desktop Client. The best part is that no Session Border Controllers (SBC), additional Microsoft Teams Phone licenses, or Calling Plans are necessary to utilize this feature. Furthermore, as a comprehensive unified communication solution, the Yeastar P-Series PBX System surpasses Microsoft Teams in various essential aspects. While Microsoft Teams provides basic phone system features like auto attendants, call forwarding, call transfer, call queues, and music on hold, Yeastar goes above and beyond with a host of advanced functionalities. These include multi-level Interactive Voice Response, dynamic call routing options, a real-time drag-and-drop Queue Panel, customizable wallboard, detailed call reports, and direct integration with major CRM and helpdesk platforms like HubSpot, Zoho CRM & Desk, Salesforce, etc. Flexibility is a key advantage of the Yeastar system, which supports virtually any SIP-based phone. Moreover, Yeastar offers VoIP gateways as part of a convenient one-stop solution, allowing seamless integration and a hassle-free experience for customers who wish to retain their existing analog phones. Administration becomes effortless through an intuitive online management portal, empowering IT admins to easily add new users, assign extensions, configure call routing, receive instant alerts on critical events, and create regular and scheduled backups. Additionally, the system offers a white-label option, enabling Communication Service Providers (CSPs) to re-brand the Yeastar P-Series Cloud Edition as their own, reinforcing brand recognition and fostering customer loyalty.

The surging trends in SIP and CPaaS reflect an increasing demand for adaptability in today's dynamic communications landscape. As the workforce and customer experience undergo continuous transformation, businesses require agile tools to meet evolving expectations. SIP and CPaaS solutions empower companies to embrace the potential of real-time communication over the internet. These cutting-edge technologies facilitate global scalability, cost reduction, and simplified operations, ensuring businesses can thrive in a rapidly changing world. The growth of both markets is impressive, with the CPaaS industry projected to reach a value of $80.2 billion by 2023, while the global SIP market is anticipated to reach approximately $43.74 billion by 2031. Let's explore some of the significant trends shaping the evolution of the SIP and CPaaS space. 1. SIP and CPaaS: Driving Essential Business Growth The adoption of CPaaS and SIP solutions has been steadily increasing over the years, driven by the need for enhanced scalability, agility, and flexibility. However, the pace of adoption is expected to accelerate significantly in the coming years, fueled by the impending IDSN/PTSN switch-off. Globally, communication vendors, including those in the UK, are phasing out legacy communication systems in favor of IP (Internet Protocol) solutions. Embracing SIP, VoIP, UCaaS, and CPaaS has become imperative for maintaining crucial connections and communication efficiency. Furthermore, these tools empower companies to achieve exceptional productivity by consolidating various real-time communication solutions. By reducing the cost and complexity of managing technology ecosystems and omnichannel communication tools, both CPaaS and SIP enable organizations to optimize their communication strategies. 2. Security at the Forefront As the number of attacks on communication platforms rises, security becomes a paramount concern for businesses adopting new communication tools. The upcoming SIP and CPaaS trends are likely to prioritize giving companies more control over their communication ecosystems. SIP solutions will incorporate integrated options for managing and controlling data transfer in the business landscape. On the other hand, CPaaS providers will enhance their platforms with features that adhere to communication and data privacy regulations. Many CPaaS vendors are already adding security APIs for multi-factor authentication, while comprehensive reporting and monitoring systems offer deeper visibility into communication strategies. 3. Simplified Configuration with No-Code Customization Growing skill shortages in communication and technology are driving demand for efficient, simple, and easy-to-configure solutions. This need is particularly evident in a distributed remote and hybrid work environment. SIP providers are investing in innovative solutions that facilitate easy number acquisition, connection management, and feature customization through cloud-based platforms. Additionally, tools are available to quickly integrate SIP functionality into existing platforms like Microsoft Teams or Zoom. CPaaS solutions are also making configuration and management more accessible. While some solutions require basic coding knowledge, many vendors are offering pre-packaged integrations and tools that require minimal technical expertise. The rise of no-code and low-code frameworks makes adopting CPaaS and SIP benefits accessible to companies of all sizes without extensive technical support. 4. Thriving Automation: Streamlining Business Operations Automation has become a crucial asset in the business landscape, driving cost reduction and enhancing team efficiency. SIP and CPaaS vendors are continuously exploring innovative ways to automate various processes, from provisioning to routing strategies, benefiting companies across the board. With intelligent SIP solutions, businesses can effortlessly scale communication services globally, while real-time tracking tools automatically monitor call quality, lost connections, and potential issues. In the CPaaS realm, low-code and no-code workflow builders empower companies to boost workplace productivity. These tools enable rapid data transfer within the communication environment and provide employees with instant access to valuable information during customer calls, ultimately improving customer experience and business outcomes. 5. Embracing Evolving Communication Opportunities Both SIP and CPaaS trends are transforming communication stacks to cater to the evolving workplace. SIP connections open doors to global SMS, voice, video, and more, all conveniently accessible in one platform. The video conferencing capabilities of SIP vendors are anticipated to expand further in 2023, especially with the rising prevalence of hybrid and remote work. CPaaS vendors are granting companies the freedom to experiment with customer reach. By offering quick access to video conferencing tools, messaging apps, and popular platforms like WhatsApp, CPaaS solutions enable seamless integration of omnichannel real-time communication systems into existing apps and networks. Embracing the Future of SIP and CPaaS Trends As trends in SIP and CPaaS evolve, they pave the way for a new era of communications. These innovative tools allow companies to future-proof their interactions with customers and internal teams, ensuring flexibility and scalability for all business leaders. By staying ahead of the competition with SIP and CPaaS solutions, organizations can navigate the changing landscape of communications and unleash the full potential of their business interactions.

In today's fast-paced and interconnected world, efficient communication is the lifeblood of any successful business. Traditional phone systems that rely on outdated infrastructure can hinder productivity, scalability, and cost-effectiveness. This is where SIP calling comes to the rescue, revolutionizing the way businesses communicate and interact with their customers. In this blog, we will delve into the world of SIP calling, exploring its benefits, applications, and why it's becoming an indispensable tool for the modern business landscape. SIP Calling 101: What Is It All About? SIP calling, or Session Initiation Protocol calling, is a communication technology that facilitates real-time voice, video, and messaging services over the internet. It replaces traditional phone lines with IP networks, allowing businesses to harness the power of VoIP and streamline their communication processes. SIP is the underlying protocol that enables voice and multimedia communication sessions to be established, maintained, and terminated. The Session Initiation Protocol (SIP) operates similarly to HTTP and SMTP, enabling devices in SIP calling solutions to communicate directly or through a proxy, facilitating data packet sharing. At its core, SIP provides a valuable alternative to traditional phone systems. In the past, businesses heavily relied on PSTN or ISDN connections for call transmission, using copper wires and switches across different regions. However, as communication channels expand, and companies scale globally, PSTN and ISDN have become outdated and unable to meet the evolving needs of businesses. Recognizing the inefficiencies and complexities of these outdated tools, governments and communication vendors worldwide are actively encouraging consumers to explore alternatives. In the UK, BT plans to completely phase out PTSN and ISDN lines by 2025. How Does SIP Calling Work? SIP calling may appear complex at first, but it is actually quite straightforward. SIP solutions utilize your existing internet connection, be it Wi-Fi or enterprise broadband, to facilitate calls. To ensure top-notch SIP call quality, companies must invest in creating a robust network environment. SIP streamlines the calling process by removing many intermediaries involved in traditional calling structures. While using a PTSN or IDSN phone might seem simple on the surface, there are numerous intricate components behind the scenes. Traditional lines rely on primary rate interface (PRI) lines, private branch exchanges (PBX), and hardwired access to the Public Switched Telephone Network. SIP calling, on the other hand, does away with the need for PRI lines. Instead, it establishes a direct line from the PBX to the PTSN using a SIP trunk over the internet. This elimination of copper cabling allows companies to embrace global communication opportunities with exceptional audio quality. SIP Calling VS VOIP - Are They The Same? VoIP and SIP calling share numerous common aspects, both enabling organizations to transition their communication networks to the digital realm, making them advantageous for businesses preparing for the PSTN/IDSN switch-off. Nevertheless, there are essential distinctions between VoIP and SIP. SIP calling employs technology to establish, adjust, and terminate various multimedia interactions, including VoIP calls and conferencing sessions. These requests are typically processed by a SIP proxy, ensuring that messages retain their original format. As a result, companies can leverage SIP technology not only for voice transmission but also for instant messaging and video calls. SIP phones can function independently, without the need for a computer, and SIP services facilitate the management of SIP device registrations, such as VoIP desk phones. On the other hand, VoIP is a solution that utilizes a range of technologies to transmit voice over the internet. VoIP phones must be connected to a computer and are limited to managing audio content, lacking support for video or messaging functionalities. The Evolution of SIP Calling Market: Embracing the Future of Communications The query "What is SIP calling?" has become increasingly common as businesses shift away from traditional communication platforms. For years, business leaders have explored the potential of IP connections for everyday communications. However, the significance of solutions like SIP, VoIP, and UCaaS became even more evident during the pandemic. The rapid rise of remote work compelled businesses to invest in more flexible and cost-effective communication tools. Forecasts show that the SIP industry is set to reach a value of $26.82 billion by 2027. SIP services continue to evolve in response to changing technology trends in the modern world. With advanced internet connections and solutions like 5G on the horizon, SIP technologies stand to benefit significantly. These advancements will empower companies with higher-definition voice and video content, stronger connections, and improved resiliency. Additionally, emerging technologies like artificial intelligence are simplifying and enhancing the management of SIP calls for business leaders. Automated tools can now assess information about SIP calls to ensure sessions are directed to the appropriate agent. Intelligent software can even implement automated redundancy and failover strategies, further enhancing overall efficiency. SIP Calling: Shaping the Future of Communications In straightforward terms, SIP calling represents the technology that replaces outdated legacy phone systems of the past. While PSTN and ISDN solutions may have sufficed for businesses in previous decades, the landscape of work and communications has transformed dramatically. Choosing to stick with an "old-school" phone system not only exposes businesses to higher operational costs but also hampers productivity and restricts scalability. Moreover, with the PSTN/ISDN switch-off imminent, the transition to SIP calling will soon become mandatory for many business leaders. SIP, VoIP, and unified communications are here to stay, ushering in a communications revolution. Embrace these advancements to ensure your business stays ahead in the ever-evolving world of communications. Need affordable SIP Trunking packages? Contact INVITE now at 03-8084 1028 or email us at reps@invite.my

With over 300 million monthly active users, Teams is one of the most popular collaboration and communication technologies in the modern world. Of course, the platform's flexibility is a significant part of what makes Teams so appealing to enterprises looking into cloud voice prospects. Not only does Teams provide its own business phone solutions, but it also allows businesses to integrate their own carrier into the ecosystem via Operator Connect and Direct Routing. While Microsoft's Business Phone plans are appropriate for smaller enterprises, the majority of Teams cloud voice customers prefer direct routing or operator connect for a variety of reasons. Here are some situations where Teams Direct Routing can be the answer: 1. Existing telephony infrastructure If your organization already has a significant investment in on-premises telephony infrastructure, such as Session Border Controllers (SBCs), PBX systems, or PSTN connectivity, Teams Direct Routing allows you to leverage and integrate these existing resources with Microsoft Teams. It enables you to connect your on-premises telephony infrastructure to Microsoft Teams, making it a cost-effective option. 2. Complex telephony requirements If your organization has complex telephony requirements that cannot be fully met by Microsoft's Calling Plans, which are Microsoft's native PSTN calling services for Teams, Direct Routing offers more flexibility. It allows you to integrate Microsoft Teams with third-party telephony providers or your own telephony infrastructure, giving you the ability to customize and configure advanced calling features as per your specific needs. 3. Compliance and regulatory requirements Some industries, such as finance, healthcare, or government, have strict compliance and regulatory requirements related to telephony and data sovereignty. Direct Routing allows you to maintain control over your telephony infrastructure, ensuring compliance with industry-specific regulations and data governance policies. It provides the flexibility to work with compliant telephony providers that meet your organization's specific requirements. 4. Global reach and local breakout If your organization operates globally and requires local PSTN breakout, Direct Routing enables you to connect Microsoft Teams to local PSTN gateways or local telephony providers. This ensures that your users can make and receive calls locally, reducing latency and improving call quality. 5. Cost optimization Depending on your organization's telephony usage patterns and geographic distribution, Direct Routing can offer potential cost savings compared to Microsoft's Calling Plans. By leveraging your existing telephony infrastructure or working with competitive telephony providers, you can choose the most cost-effective calling options for your organization. It's important to evaluate your specific requirements, budget, and existing telephony infrastructure before deciding whether Teams Direct Routing is the right solution for your organization's migration to Cloud Voice. Any thoughts of integrating Microsoft Teams Phone to your business? Consider consulting with us today as we're Microsoft Teams deployment partner to determine the best approach based on your unique needs. For more information, contact us at reps@invite.my or call us at 03 8084 1028

SIP Trunking For Hotels: It Just Makes Sense In the fast-paced world of hospitality and tourism, efficient communication systems are vital to providing excellent guest experiences and ensuring smooth operations. Traditional phone lines and legacy systems are increasingly being replaced by more advanced solutions, such as SIP trunking. In this blog post, we will explore how SIP trunking can revolutionize communication in the hotel and tourism industry, offering cost savings, scalability, and enhanced customer service. 1. What is SIP Trunking? SIP (Session Initiation Protocol) trunking is a technology that enables voice and multimedia communication over the internet instead of traditional phone lines. It allows businesses to use their existing IP infrastructure to connect with the Public Switched Telephone Network (PSTN). By leveraging the power of the internet, SIP trunking simplifies and optimizes communication, offering numerous benefits for hotels and tourism organizations. 2. Cost Savings and Scalability One of the most significant advantages of SIP trunking for hotels and tourism is cost savings. With SIP trunking, businesses can eliminate the need for multiple physical phone lines, reducing infrastructure costs and maintenance expenses. By leveraging a single IP network for both data and voice communication, hotels can streamline their communication infrastructure and eliminate the need for separate networks. Furthermore, SIP trunking offers scalability, allowing organizations to easily add or remove phone lines as per their requirements. Hotels experiencing seasonal fluctuations in guest occupancy can easily scale their communication system up or down, avoiding unnecessary expenses during off-peak periods. 3. Enhanced Guest Experience In the hotel and tourism industry, providing exceptional guest experiences is crucial. SIP trunking can significantly contribute to this goal. With advanced features like automatic call routing, call forwarding, and unified communications, hotels can streamline their guest communication processes. Whether it's room service requests, reservations, or guest inquiries, staff members can efficiently handle calls, improving response times and guest satisfaction. Additionally, SIP trunking enables integration with other communication tools, such as email, instant messaging, and video conferencing. This integration empowers hotel staff to communicate seamlessly across different channels, ensuring efficient collaboration and enhanced guest service. 4. Disaster Recovery and Business Continuity Maintaining uninterrupted communication is essential for hotels and tourism organizations, even in the face of unexpected events. SIP trunking offers robust disaster recovery and business continuity capabilities. In the event of a network outage or natural disaster, calls can be automatically rerouted to alternative destinations or mobile devices, ensuring that important communications are never missed. By leveraging SIP trunking, hotels can maintain uninterrupted communication, safeguarding their reputation and providing peace of mind to guests and staff alike. 5. Cost-Effective International Communication Hotels and tourism companies often engage in international communications with guests, partners, and suppliers. Traditional phone lines and international calling can be prohibitively expensive. SIP trunking offers cost-effective international calling rates, enabling hotels to establish global connections without breaking the bank. This allows for seamless communication with guests from around the world, promoting a truly international and inclusive guest experience. In a technology-driven world, SIP trunking offers hotels and tourism organizations a modern and efficient communication solution. With cost savings, scalability, enhanced guest experiences, and robust disaster recovery capabilities, SIP trunking enables these businesses to stay ahead of the curve in a highly competitive industry. By embracing SIP trunking, hotels can optimize their communication infrastructure, improve operational efficiency, and deliver outstanding guest experiences. With the flexibility and scalability it offers, SIP trunking is a game-changer for the hotel and tourism industry, connecting the world and driving success in an increasingly interconnected global marketplace. Learn more here: https://www.invite.my/sip-trunking-solutions

Cloud telephony uses Voice over IP (VoIP) to make phone calls by connecting your voice to the Internet. It enables you to make outbound calls and receive inbound calls from any Internet-connected device. It's a voice service that eliminates the need for costly telephone hardware like phones and PBX (Private Branch Exchange) appliances. This type of phone system is ideal for businesses that have employees who work remotely or are frequently away from the office. Cloud telephony has numerous advantages, one of which is that it is less expensive than traditional landline service. We will explore further the benefits of how it can help you in your business endeavors Cloud Telephony 101: WHAT IS IT? Cloud computing stores and manages information in an online environment by using remote servers hosted on web-based platforms. When compared to traditional on-premises resources, the cloud provides numerous benefits. These characteristics allow businesses to rely on cloud technology without being concerned about IT infrastructure challenges or limitations. Cloud telephony is an advanced telecommunications service that uses a cloud computing model for which cloud telephony providers will provide phone systems in which all equipment, software, and network connections are located remotely from where a business operates. This way, companies can save money on space, power consumption, installation costs, and maintenance fees. How Does Cloud Telephony Work? Cloud telephony works by utilising VoIP, which stands for Voice over Internet Protocol. This type of cloud phone system functions similarly to traditional landline telephones, but your voice is transmitted as data packets over the internet. VoIP technology converts voice signals into digital data packets for transmission over the Internet; it then reconverts them back into analogue form at their destination so they can be heard. Choosing a Cloud Telephony Provider Choosing the right cloud telephony solution for your company's needs can be difficult. There are numerous cloud telephony service providers to choose from, but the most important thing is that they provide the features and services that your company requires at a reasonable price. SIP-SNAP GO At INVITE, our SIP Snap Go (SSG) may just be the cloud phone system you need. See our SSG packages here. Designed for SMEs, our SIP Snap Go app is super easy to use which delivers enterprise-grade business communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted VoIP solution to make cloud voice calls. INVITE's SIP TRUNK PLAN

As a global leading UC&C solutions provider, Yealink builds its full Zoom certified product portfolio to bring users a seamless Zoom experience with consistent product designs, high-quality hardware, and affordable price. Seamless Zoom Phone and Meetings Experience Certified as Zoom Phone Appliance, Yealink VP59 provides both Zoom Phone and Meetings capabilities, enabling users to collaborate effortlessly with premium video, audio, and content sharing features. VP59 Zoom Phone Appliance | Features at a Glance General Features • Android 9.0 OS • 8'' capacitive adjustable touch screen • Native Zoom user interface Audio Features • Optimal HD audio, Yealink Noise Proof Technology • Full-duplex hands-free speakerphone with AEC • Support expansion with Yealink Wireless Mic CPW90 (Optional) Video Features • 2 mega-pixel HD camera with privacy shutter • Support extending USB camera-Yealink UVC30 Room (Optional) Connectivity • Built-in Bluetooth/Wi-Fi • Dual USB ports, support USB headsets and extending camera • HDMI port for connection to monitor or TV • Dual-port Gigabit Ethernet, PoE support Advanced Features • Exchange calendar integration • Supports Zoom/Yealink Device Management Platform Versatile Collaboration at Your Fingertips Working as Zoom Phone Appliance, the VP59 comes with enriched and simplified collaboration capabilities including whiteboard, content sharing, in-meeting chat and so on. The integrated functionalities along with consistent Zoom experience help reduce the learning curve and improve the efficiency of interaction. Contact Us To know more about Zoom Phone, drop us a call at 03 8084 1028 or email us at reps@invite.my

With the advancement of technology, we have clearly moved away from miles of copper cable and laborious manual installation. But how do you choose the best new solutions on the market? The Session Initiation Protocol - SIP for short - is explained in detail below. It has the potential to significantly improve the quality of communication within your organisation. Continue reading to learn about SIP Calling, how it works, who can use it, and why you should! What Is SIP Calling (Session Initiation Protocol)? SIP is an acronym that stands for Session Initiation Protocol. It refers to a signalling protocol that allows different systems to use an internet connection (Wi-Fi or another technology) to exchange information via a SIP trunk or a SIP channel. Although the formats of the information exchanged can vary, phone and video calls are the most common choices among businesses. SIP calling combines SIP and VoIP technologies, making it an excellent replacement for traditional phone lines and PRI lines. SIP calling may provide numerous benefits to your organisation, ranging from security and ease of use to lower costs and the ability to work with it on multiple devices. How Does SIP Calling Work Exactly? What makes SIP calling possible is a SIP trunk – a virtually established phone line using SIP technology. Its main advantage is that it allows for a direct connection, eliminating the need for PRI lines (Primary Rate Interface) that connect PBX (Private Branch Exchange) to PSTN (Public Switched Telephone Network). This means you can connect directly to your old hardwired number and upgrade your existing system without having to start from scratch. Because the link is created with the internet, SIP calling takes advantage of its connection speed, regardless of the technology used (Wi-Fi or not), which is probably already top-notch if you work online. As a result, the only physical requirement will be handsets. The SIP knows how to determine whether or not your recipient is available and capable of taking such calls. Then, when the conversation ends, it automatically disconnects, hence, lowering overall costs. Why Does SIP Trunking Benefit Your Business? 1. Easy Deployment To begin with, you do not need to build the entire network from the ground up. With SIP technology, you can easily connect your old numbers and simply continue to make and receive calls. Furthermore, you will be able to manage everything from your account thanks to the online control panel's user-friendly interface. You will be in charge of all new and old phone numbers, redirecting, extensions, and so on. With a SIP trunk, all of the important features are consolidated in one device, making training your staff much easier and faster. 2. They Are Scalable Because the entire network is cloud-based, you can easily customise SIP calling to meet the needs of your business. Whether your company is expanding or looking for ways to cut costs, it only takes one phone call to your SIP provider to make changes, as most of them offer flexible billing, and some even allow you to manage your entire SIP phone plan yourself. There is no need for additional cables or complicated and time-consuming installation every time you hire a new employee. Not to mention that SIP trunking will help you save a lot of office space. 3. A Cost-Saving Alternative Using SIP technology for audio and video conferencing will significantly reduce your business phone bill. Most importantly, unlike a traditional landline or mobile phone, it does not charge you for every minute you are on the phone; instead, SIP provides what can truly be called unlimited calls. Furthermore, because there is no hardware involved, you will not have to spend time or money on purchases, installation, or maintenance. Because it's all cloud-based and works over the internet, it makes a huge difference when it comes to international calls (which are then treated as local calls), which are extremely expensive with a traditional phone. Furthermore, SIP-to-SIP calls are usually FREE. You can focus on your work instead of worrying about the high cost of phone setup. Get To Know INVITE's SIP-Trunking Packages Our SIP-Trunk packages are curated carefully to befit your business requirements. Contact us today at reps@invite.my or drop us a call at 03-8084 1028. All rights reserved.

Most on-premise and legacy PBX solutions require desk phones to be hardwired to the PBX and PSTN networks. However, these outmoded phone systems were not designed to support today's large remote workforces. 🚨 What happens when companies don't support a 'BYOD' environment? Companies that do not support a bring-your-own-device environment are dealing with four major challenges: Security: The inability to secure these devices and workflows exposes sensitive company information with each call, making an IT administrator's nightmare a reality. Functionality: Lack of key business PBX features for admins, sales, support, and managers can have a negative impact on how a business operates in today's environment. Remote administration: Legacy solutions are frequently difficult to manage remotely, making them difficult to update and troubleshoot. Customer operations: Inbound calls to the main business number must be answered from anywhere and routed to the appropriate employees, particularly in sales and support. ⚙️ On-premise System Limitations The remote work environment of today has revealed many flaws in on-premise solutions. On-premise PBX systems, for example, were designed to run voice over a network and can only meet modern demands through constant modification. They can have significant limitations when your teams are suddenly forced to work from home: Many newly remote employees end up using their personal cell phones to communicate with coworkers and customers, exposing their personal phone numbers. Managers are unable to view their employees' online presence or access call reporting and metrics for their teams. Executive assistants and their bosses lose access to their workflows, such as transfer, conference, hold, and directory access. IT administrators are unable to deploy updates, track usage, or troubleshoot problems. However, despite all of these drawbacks, there is still a strong desire to stay with these on-premise systems. Large businesses frequently do not want to abandon their previous investments, and the perceived risk of migrating to a new platform also causes hesitation. Migrating to the cloud, on the other hand, is the smart choice for simplifying management, saving money, and scaling phone communications for a remote workforce. Migrate to Cloud with Zoom Phone The Zoom Phone was designed from the ground up to address these user and administrative issues. Organisations using Zoom Phone as part of Zoom's unified communications platform can: Customise their deployment strategy with on-premise and cloud peering. Maintain current phone numbers and service providers Migrate legacy devices in a simplified, customised step-by-step process. Utilise a single Zoom app for all video and voice communications. Enhance the end-user experience Furthermore, Zoom Phone assists sales, support, and other customer-facing teams in interacting with clients through modern features such as: Support for native call routing and queueing Allow users to choose between presence, click-to-call, and external outbound caller ID. Can direct calls to ad hoc video meetings Connect with INVITE for Zoom today to learn how Zoom can help you manage a newly remote workforce with VoIP phone, video calls, team chat, and webinar solutions on a single, integrated cloud platform.

Whether you’re collaborating in a conference room environment, engaging in a virtual event, or connecting over the phone, you want to feel confident that the solution you’re using is secure and capable of safeguarding your important communications. The cultivation of Zoom solutions — including our Zoom Phone solution — are curated with security, privacy, and compliance in mind. Zoom Phone is a modern cloud phone system natively built for the Zoom platform. Seamless and secure, Zoom Phone streamlines the telecommunications experience with enterprise-class features, many of which are designed to help users manage and safeguard their cloud calling experience. Here are a few key features that help weave security into the Zoom Phone experience, as well as some industry standards and attestations the solution has achieved. 🔐 Zoom Phone Security Features Encryption: 256-bit AES-GCM encryption - We use 256-bit AES-GCM encryption as our standard for real-time content and media, which applies to data in transit across Zoom Meetings and Team Chat, Zoom Webinars, meetings occurring via Zoom Rooms, and Zoom Phone data transmitted over the public internet. End-to-end encryption (E2EE) for Zoom Phone (coming soon): Previously only available in Zoom Meetings, our E2EE offering will be extended to Zoom Phone this year. Zoom Phone users making on-net calls on the Zoom Phone network will have a new option to upgrade to E2EE during one-on-one, intra-account phone calls that occur via the Zoom clients. TLS encryption: During SIP registration, Zoom Phone leverages TLS encryption. Caller ID Masking: Depending on the purpose of the call and subject to applicable laws, users can choose to display their direct number, a main office number, a call queue number, or no number as the outbound caller ID. This feature helps support the privacy and security of employees’ personal contact information. Private Network Peering: Zoom Phone is optimized for secure internet traversal. For additional traversal considerations, Zoom has established direct private network peering links between Zoom Phone data centers and Zoom Phone PSTN service provider networks to prioritize data protection. Toll Fraud: Zoom Phone utilizes access control and automated detection capabilities in order to detect irregular calling patterns to help prevent toll fraud. If irregularities are detected, our security department will notify users of potential fraudulent activities. Calling Block Lists: Customizable global and personal block lists enable Zoom Phone users and administrators to easily add and manage blocked phone numbers. Core to your secure communications strategy Zoom Phone is just one piece of Zoom’s larger security strategy designed to help protect and support customers. Zoom's cloud phone solution easily flows into other Zoom solutions, helping to stitch together a unified communications experience that’s built with security in mind. By adhering to relevant standards and supporting customers with these security features, we strive to create an experience characterized by ease of use, safety, and trust. For more information, check out more here at Zoom Trust Centre .