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Here's Why On-Premise Phone Solutions Fail to Support Remote Workforces

Most on-premise and legacy PBX solutions require desk phones to be hardwired to the PBX and PSTN networks. However, these outmoded phone systems were not designed to support today's large remote workforces.

🚨 What happens when companies don't support a 'BYOD' environment?

Companies that do not support a bring-your-own-device environment are dealing with four major challenges:

  • Security: The inability to secure these devices and workflows exposes sensitive company information with each call, making an IT administrator's nightmare a reality.

  • Functionality: Lack of key business PBX features for admins, sales, support, and managers can have a negative impact on how a business operates in today's environment.

  • Remote administration: Legacy solutions are frequently difficult to manage remotely, making them difficult to update and troubleshoot.

  • Customer operations: Inbound calls to the main business number must be answered from anywhere and routed to the appropriate employees, particularly in sales and support.


⚙️ On-premise System Limitations

The remote work environment of today has revealed many flaws in on-premise solutions. On-premise PBX systems, for example, were designed to run voice over a network and can only meet modern demands through constant modification. They can have significant limitations when your teams are suddenly forced to work from home:

  • Many newly remote employees end up using their personal cell phones to communicate with coworkers and customers, exposing their personal phone numbers.

  • Managers are unable to view their employees' online presence or access call reporting and metrics for their teams.

  • Executive assistants and their bosses lose access to their workflows, such as transfer, conference, hold, and directory access.

  • IT administrators are unable to deploy updates, track usage, or troubleshoot problems.

However, despite all of these drawbacks, there is still a strong desire to stay with these on-premise systems. Large businesses frequently do not want to abandon their previous investments, and the perceived risk of migrating to a new platform also causes hesitation.

Migrating to the cloud, on the other hand, is the smart choice for simplifying management, saving money, and scaling phone communications for a remote workforce.


Migrate to Cloud with Zoom Phone

The Zoom Phone was designed from the ground up to address these user and administrative issues. Organisations using Zoom Phone as part of Zoom's unified communications platform can:

  • Customise their deployment strategy with on-premise and cloud peering.

  • Maintain current phone numbers and service providers

  • Migrate legacy devices in a simplified, customised step-by-step process.

  • Utilise a single Zoom app for all video and voice communications.

  • Enhance the end-user experience

Furthermore, Zoom Phone assists sales, support, and other customer-facing teams in interacting with clients through modern features such as:

  • Support for native call routing and queueing

  • Allow users to choose between presence, click-to-call, and external outbound caller ID.

  • Can direct calls to ad hoc video meetings

Connect with INVITE for Zoom today to learn how Zoom can help you manage a newly remote workforce with VoIP phone, video calls, team chat, and webinar solutions on a single, integrated cloud platform.

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