How can I try your service? Just give us a call at 03-8084 1028 or email us at enquiry@invite.my and we'll be more than happy to assist you on your request. How quickly can I be up and running? Immediately after you confirm How do I sign up for service? Just give us a call at 03-8084 1028 or email us at enquiry@invite.my and we'll do all the preparations. How do I get support? Just give us a call at 03-8084 1028 or email us at enquiry@invite.my and we'll be more than happy to assist you on your request. Which PBX systems and devices do you support? We support any PBX system that is SIP-enabled. For those systems that do not support SIP trunking, we support SIP-T1 gateway devices where it’s SIP-in and T1-out to the PBX. Can you connect to a legacy analog PBX or key system? Absolutely. This is done via a multi-port analog telephone adapter. We recommend using Yeastar's gateway. They come in 4,8 and 24 port increments. These multi-port ATA’s are very easy to configure and have proven to be very reliable with our customer deployments. They can be purchased from Netregy Does your SIP trunking service work with Asterisk, Elastix, FreeSwitch, PiAF, or other popular Graphical User Interfaces to configure and control Asterisk?" Our SIP trunking service works perfectly with Asterisk, FreeSwitch and other open source telephony applications including popular Graphical User Interface applications used to configure and control Asterisk. We provide detailed configuration instructions for these systems and will even help you configure the trunks if provided remote login credentials for your server. What VoIP protocols and voice codecs do you support? We currently only support the SIP protocol.

Click to Call Services Residential VoIP Mobile Softphone An IP-Phone is a mobile softphone application for both iOS and Android devices, enabling you to participate in the fast-growing market for Mobile VoIP. This mobile softphone can be downloaded for free by your end users from both the Apple App Store and Google Play. Invite enables you to easily add a mobile option to any VoIP service that you offer using Invite's hosted softswitch and billing solutions. Key Features Automatic Configuration with user login or QR Code Maximize battery life with push notifications Full range of call features such as speed dial and call forwarding Video recording for how long or any special feature??? Call recording for how long? Address Book Integration* Ringtones Selection Number Rewriting for Easy Dialling* Multiple languages available

Acerca de The Full Story Invite Communications Sdn Bhd is one of the leading SIP Trunking providers in the region, offering enterprise-grade SIP Trunking solutions to businesses of all sizes. Our team of experts has the knowledge and experience to provide you with the best solutions for your company’s communication needs. We provide a wide range of cloud-based solutions, including SIP Trunking, IP-PBX, Hosted VoIP and Unified Communications. Our mission is to provide industry-leading products and services to empower our customers with the tools required to succeed in today’s business world. We strive to provide our customers with the best possible experience and support. ​ We are passionate about providing our customers with reliable, secure and cost-effective SIP Trunking services. Our team is committed to providing the best quality of service to ensure our customers have the most efficient and cost-effective communication solutions. OUR CORE VALUES Customer Satisfaction We understand that our customers are the reason for our success. We delight in going above and beyond expectations by creating valuable experiences and providing the best product and quality. Data-Driven We consistently strive to learn and derive new ways to address challenges by utilizing data. we treat data as an asset in our strategic initiatives and to guide us to meaningful actions. H appy Team ​ We make an effort to ensure every employee feels valued through honest and respectful communication. we recognize achievements and provide guidance for improvements. Excellence W e are committed, passionate and resilient to deliver our value through performance, product and service quality. Integrity ​ We are accountable, open and responsible in all that we d o. We learn from mistakes and we prioritize earning our employees’ and customers’ trust.

INVITE for Zoom Privacy Statement Privacy Policy for Invite for Zoom Effective Date: 1st June 2023 This Privacy Policy governs the manner in which Invite For Zoom ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (referred to as "you" or "users") of our mobile application (referred to as the "App"). 1. Information We Collect 1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us. This includes, but is not limited to, your name, email address, phone number, and any other information you provide while using the App. 1.2 Non-Personal Information: We may collect non-personal information about you automatically when you use the App. This information may include your device type, operating system, unique device identifier, IP address, and usage information such as the pages you visit and the actions you take within the App. 2. How We Use Collected Information 2.1 Personal Information: We may use your personal information for the following purposes: To personalize user experience: We may use the information to customize your experience with the App and provide personalized content and features. To improve the App: We continually strive to improve our App based on the information and feedback we receive from you. To send periodic emails: We may use your email address to send you information, updates, and news related to the App. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. 2.2 Non-Personal Information: We may use non-personal information for various purposes, including but not limited to: Analyzing usage trends and preferences to improve the App's functionality and user experience. Monitoring and analyzing the effectiveness of our marketing campaigns. Aggregating non-personal information for statistical purposes. 3. How We Protect Your Information We implement appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, and data stored within the App. 4. Sharing Your Personal Information We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. 5. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time without prior notice. The updated Privacy Policy will be posted on this page, and the date of the last revision will be indicated at the top. We encourage you to review this Privacy Policy periodically for any changes. 6. Your Acceptance of These Terms By using the App, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes. 7. Contact Us If you have any questions or concerns about this Privacy Policy or the practices of our App, please contact us at: Invite Communication Marketing Department: Email: reps@invite.my Address: 26 & 28 Pusat Perdagangan One Puchong, Jalan OP 1/3 off Jalan Puchong, 47160 Puchong, Selangor Darul Ehsan. ​ Changes to This Privacy Statement We may occasionally revise this Privacy Statement to accommodate alterations in how we collect and handle personal information. The updated Privacy Statement will be published on our website, with a "Last Updated" date displayed at the top. In the event of substantial modifications to this Privacy Statement, we will inform you and grant you the opportunity to review it before deciding whether to proceed using our products and services.

Mobile Softphone Residential VoIP White Label Click to Call Voice Solutions Connecting your website visitors with a live agent. Callers click on a website icon embedded into your website and are immediately connected with your sales or service agents, without leaving your webpage. With Invite Click to Call, you can turn website visitors into sales prospects and satisfied customers immediately. Experience Click to Call Feature Here

Voice Recording Indexing Management VRIM VoIP recording system for business telephony. View More What is VRIM ? VRIM is a call recording feature/software that enables you to listen, track and refer back to the call exchanges your business made. Why VRIM ? Agents performance review Training & quality assurance Resolve potential disputes Analyze agents/staff telephone handling skills How VRIM works? Record all the business call Log in to the portal to access to all of the recorded calls Access all the recorded calls in the cloud for 30 days, download to store them indefinitely Let us help you. Need more information about VRIM? Contact us now. View more

Cloud VoIP Phone Services Document Zoom Phone Calling Features Zoom Phone is a cloud-based communication system that integrates voice calling, video conferencing, and messaging into a single platform. It is a product offered by Zoom, the well-known company that gained popularity for its video conferencing software. Zoom Phone aims to provide a comprehensive solution for businesses and individuals to manage their communication needs efficiently. ​ With Zoom Phone, users can make and receive phone calls using their internet connection, eliminating the need for traditional phone lines. It offers a range of features that enhance communication and collaboration. Some of the key features of Zoom Phone include: Zoom Mobile and Desktop App A single, unified platform for Meetings, Phone, and Team Chat on Windows, Apple MacOS, Apple iOS and Google Android devices Call Recording Zoom Phone offers the ability to record calls for future reference, training purposes, or compliance requirements. These recordings can be securely stored in the cloud. Call Routing and Forwarding Set up call routing and forwarding rules to ensure calls are directed to the right individuals or departments. Ideal for businesses with multiple locations or remote workers. Elevate to Meeting Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join Voicemail and Transcription Users can receive voicemail messages and have them transcribed into text, making it easier to read and respond to messages promptly. Barge A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation Whisper Allows a user to speak privately to the person they are silently monitoring. Takeover A supervisor who is monitoring can enter the call and take over the conversation Call Park Place a call in park and retrieve it from another Zoom Phone endpoint. Shared Line A delegate can place a call on hold for a manager to to visually recognize and retrieve Presence See when a contact is available before calling or transferring a call to them Call Delegation Assign administrative assistants the privilege to make and receive calls on behalf of executives Security and Compliance Zoom Phone prioritizes security and offers features like encryption for calls and data, multi-factor authentication, and compliance with industry standards and regulations. Zoom Phone Power Pack READ MORE Call Handling Panel Analytics and Reporting Team SMS An always-on awareness panel helps your front office and help desk staff handle call volume along with a rich contact presence directory for rapid transfers Connect to the World with Zoom Phone Contact our sales today Send us a message and we’ll get back to you shortly. Email Subject Your message Send Thanks for submitting!

THE BLOG NE WS & CASE STUDIES Oct 10 1 min Recognizing the Need for SIP Trunks in Your Company Wondering if Your Business Needs SIP Trunks? 🤔 Are you wondering if your business could benefit from SIP Trunks? SIP Trunking is a... Sep 29 5 min How to Initiate a Test Call in Microsoft Teams In today's corporate landscape, Microsoft Teams has become the go-to platform for critical conversations, spanning from job interviews to... Aug 2 2 min Discover How Smart Service Providers Enhance Profitability through Microsoft Teams Calling Apps According to Prince Cai, Vice President at Yeastar, a leading unified communications solution provider, Microsoft Teams users have... Aug 2 3 min 2023's Hottest Trends in SIP and CPaaS 🔥🌎📞 The surging trends in SIP and CPaaS reflect an increasing demand for adaptability in today's dynamic communications landscape. As the... 1/4

OpsCentral Voice OpsCentral Messaging OpsCentral Email Inbound Call OpsCentral VoiceOutbound Call OpsCentral Voice Outbound Call Centres dial out to reach customers or prospects, and are typically used when a sales team is prospecting for new customers. OpsCentral Voice Outbound call centres may utilize autodialer and predictive dialing solutions to help maximize agent productivity by increasing the talk time and amount of connections agents can make with customers. Predictive Dialer A predictive dialer is an automated telephone dialing system that enables call centre agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from answering machines and other automatic services. Predictive auto dialer software learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. Good predictive dialers can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent. keep agents at peak efficiency The Predictive Dialer uses artificial intelligence to predict when agents will become available, and adjusts the dialing rate. The auto dialer also analyzes unsuccessful calls to determine how to call back later. INCREASES ROI Statistically, the Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 48 minutes per hour. MULTIPLE DIALING MODES OpsCentral Voice offers a variety of dialing modes to suit your needs. And the auto dialer accounts for time zones and list penetration and can be customized to meet your regulatory compliance and business needs. Preview Dialer A Preview Dialer allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings, and agents can optionally skip records that should not be dialed. Preview dialing is ideal for contact centres that deal with complex sales. Before dialing, the Preview Dialer delivers essential information to agents so they can better prepare for their next call, maximizing the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections. inform your agents The Preview Dialer allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale. increase efficiency Using the Preview Dialer, contact centres waste less time dialing and spend more productive time talking to live prospects. This leads to more sales and greater revenue gains. multiple dialing modes OpsCentral Voice offers a variety of dialing modes to suit your needs. The Dialer accounts for time zones and list penetration and can be customized to meet compliance and business needs.

VoIP Solutions For Consumers Welcome visitors to your site with a short, engaging introduction. Double click to edit and add your own text. Read More Mobile Softphone INVITE's mobile softphone can be downloaded for free by your end users from both the Apple App Store and Google Play. Invite enables you to easily add a mobile option to any VoIP service that you offer using Invite's hosted softswitch and billing solutions. View more Click to call Service Solutions This service enables you to embed a call icon into your website in which callers can immediately make a call without having to leave the webpage or going through the hassle of dialling that particular phone number into their mobile. View more Residential VoIP The transition from traditional phone line to VoIP has never been easier, faster and cheaper. Not only will you get to enjoy unlimited calling but you'll also get to enjoy various other cool features such as call forwarding and call waiting for free! View more

Read More SIP TRUNKING SOLUTIONS Read More VIRTUAL PHONE NUMBERS Read More OPSCENTRAL CALL CENTRE OPSCENTRAL EMAIL OpsCentral Email is an intelligent email sorting application that channels all inbound emails to the appropriate customer service representative (CSR) who can respond promptly ans effectively. It will sort and route the emails to recipients according to subject, sender and keywords in the email content. 📧 Skill-based routing & sorting 📧 Auto-knowledgement 📧 Performance Monitoring & Reporting 📧 Pre-scripted Responses 📧 History 📧 Intelligent-Responder OpsCentral Email is designed to automate the process of email distribution so that CSRs can focus their time and effort on providing quality services to customers. Truly an Email Management System designed for Contact Centres. ​ Provides an audit trail of every customer email Escalation function to track/escalated issues Measure KPIs and track SLAs for email communications Stop CSR from cherry-picking “easy” emails from public folders Prevent “lost”, deleted, wrongly filed emails Prevent duplicate replies by different CSR Designed specifically for Contact Centres The OpsCentral Email user interface (UI) is clean and context sensitive, showing only what is necessary when it is necessary, without all that clutter. With a Web browser-based UI, OpsCentral Email can run anywhere and is easily implemented for remote or home-based Customer Service Representatives (CSR) and experts. Completely Web-browser based Comprehensive statistics in real-time as well as historical data in Excel reports to measure, analyse and improve your app messaging communications. Real-time Reporting More solutions from OpsCentral: OpsCentral Voice OpsCentral Messaging Invest Smartly Cut your e-mail management time & start your day with a smarter mailbox. DESIGNED SPECIFICALLY FOR contact centre Truly an Email Management System designed for Contact Centres. ​ Provides an audit trail of every customer email. Escalation function to track/escalated issues. Measure KPIs and track SLAs for email communications. Stop CSR from cherry-picking “easy” emails from public folders. Prevent “lost”, deleted, wrongly filed emails Prevent duplicate replies by different CSR. completely web browser based The OpsCentral Email user interface (UI) is clean and context sensitive, showing only what is necessary when it is necessary, without all that clutter. ​ With a Web browser-based UI, OpsCentral Email can run anywhere and is easily implemented for remote or home-based Customer Service Representatives (CSR) and experts. REAL TIME REPORTING Comprehensive statistics are available in real-time, while historical data generated in Excel reports help to measure, analyse and improve your email communications. OpsCentral Email Features Skill based Routing & Sorting Inbound emails are routed to the designated group or CSR according to pre-defined rules/skillsets in OpsCentral Email. History Every email transcation, received and sent, will be archived in the database and can be accessed via a history list presented in chronological order. Auto Acknowledgment Customizable messages that provide immediate acknowledgement upon receipt of emails from customers. Pre-Scripted Responses ​ Customizable messages that provide immediate acknowledgement upon receipt of emails from customers. Intelligent Responder OpsCentral Email is able to scan the content of emails and intelligently suggest a list of likely answers. Performance Monitoring & Reporting Administrative and supervisory tools are available to help you monitor the performance of your CSRs. Generate and view ad-hoc, daily, weekly and monthly statistical reports in graphical formats. Quality Management Give your employees what they need to ensure your customers get what they want RECORD EVERY CONTACT Interaction recording with OpsCentral Voice sets your agents up for future success while simultaneously verifying sales transactions, resolving customer issues, ensuring agent adherence to procedures and policies, limiting liability risks, and complying with regulatory requirements. The recording can be used for training purposes too. evaluate agent performance Agent performance features include dozens of standard reports along with numerous standard KPIs, customizable QA pop-up forms, a rich selection of question types, an easy-to-operate wizard, scoring formulas, and coaching and training packages. enhancement opportunities Improve customer retention, sales performance, efficiency, and more with a complete quality optimization workflow, including selecting and setting your KPIs, defining business rules for call monitoring, and improving performance with dashboards and QA score cards.

OPSCENTRAL VOICE OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. It allows high scalability and minimum set-up time. An On-Premise version is also available for enterprise implementation. ☎️ Powerful Virtual Assistance ☎️ Real Time Statistics ☎️ Comprehensive SLA Report ☎️ Interactive Web-Based User Interface ☎️ Transcription, Voicebot & Sentiment Analysis More solutions from OpsCentral: OpsCentral Messaging OpsCentral Email Hello! How may I help you? INBOUND CALL Discover More Here OUTBOUND CALL Discover More Here Hi! I would like to know more about your service. Find out which voice features suit your business better OPSCENTRAL VOICE FEATURES IVR with GUI Designer Custom CTI Screen Pops Call Scripting ACD Skill Based Routing VIP Routing Overflow Real Time Analytics Reposts in Excel Agent Scheduled Call Back Call Back Manager Custom Wrap Up / Call Disposition Post Call Survey 100% Call Recording Listen / Whisper / Barge-In 3-Ways Conference Custom Music-on-Hold Custom Away Reasons Voicemail Advance Voicemail Voicemail-to-Text Do Not Call List Quality Management WebRTC Customer Management CRM API Support Sentiment Analysis Voice Recording to Text Analytics Word Cloud WHAT MAKES OPSCENTRAL GREAT It's about Empowerment! OpsCentral Voice offers a complete browser-based experience without compromise. There is no special software to install and maintain. ​ It empowers the contact centre to manage and administer all aspects of the operation as and when required – with zero downtime, and no on-site engineers needed. ​ Get real-time statistics, updated every 5 seconds, to make critical decisions and changes. Change the IVR call flow and prompts, routing rules and agent skills on the fly – all without any downtime. Browser based User Interface The OpsCentral Voice user interface (UI) is clean and context sensitive, showing only what is necessary when it is necessary. ​ It is also highly intuitive and familiar to users, and as such user training can be kept to a minimal. The adoption of a web browser UI allows all users, agents, supervisors and administrators, to login from a single URL to access all functions. ​ With the browser-based UI, OpsCentral Voice can truly run anywhere. It is typically not affected by enterprise network restrictions, nor push-down installation dependencies for updates. 100% Call Recording All calls, in and out, will be automatically recorded by OpsCentral Voice. ​ Recorded calls can then be searched, retrieved and played back via the browser-based user interface, with no special software needed. ​ Recorded calls are archived in the system for a minimal period of 3 months. Longer storage options or archiving services are available should you require them. Campaign, Skill & VIP Routing For businesses that have multiple hotlines, each hotline can be allocated to a campaign. Within a campaign, IVR flows created can route calls based on desired language and department. ​ Calls can also be routed to the highest skilled agents. OpsCentral Voice's SLA and Routing Engine is highly flexible, allowing SLA definition and routing rules to be defined on basis of language & product. ​ Priority routing is also in-built, where VIP customers can bypass the IVR options by keying in their issued PIN. They can also be allowed to bypass a queue, to be served next by the best available agent. Real Time Monitoring OpsCentral Voice converts complex information and statistics pertaining to your entire contact centre operations into rich, real-time visualizations that are easy to understand and action, a feature much loved by our customers. ​ You will have access to rich graphical summaries and statistics on campaigns, call queues, SLA breaches, after-call survey results and agent performance drill-downs. And yes, you can also access these on your mobile devices or tablets. Reports Generate reports at any time. Reports are generated in true Excel® format with formulas in cells, allowing you to run your own analysis of the data in any manner. Quality Management Give your employees what they need to ensure your customers get what they want RECORD EVERY CONTACT Interaction recording with OpsCentral Voice sets your agents up for future success while simultaneously verifying sales transactions, resolving customer issues, ensuring agent adherence to procedures and policies, limiting liability risks, and complying with regulatory requirements. The recording can be used for training purposes too. evaluate agent performance Agent performance features include dozens of standard reports along with numerous standard KPIs, customizable QA pop-up forms, a rich selection of question types, an easy-to-operate wizard, scoring formulas, and coaching and training packages. enhancement opportunities Improve customer retention, sales performance, efficiency, and more with a complete quality optimization workflow, including selecting and setting your KPIs, defining business rules for call monitoring, and improving performance with dashboards and QA score cards.