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INVITE Support Need any help? Contact us now OPERATION HOURS Normal working hours Monday-Friday 9.00am-12.30pm and 1.30pm-6pm SUPPORT EMAIL support@invite.my CONTACT NUMBER +6 03 8084 1028 (Press 2 for Tech. Support) CONTACT LEVEL Main Contact SUPPORT FOR Availability / Routing Issues / Customer Issues INVITE for Zoom's Incident Response and Resolution Times This represents the longest period within which a customer can anticipate receiving their initial response from a member of our Technical Support team. Severity 1 (Critical): Complete loss of service or a significant feature that is completely unavailable, and no workaround exists. Response time: 2 hours Resolution time: 5 hours Severity 2 (High): A significant feature of the service is unavailable, but a workaround exists. Response time: 3 hours. Resolution time: 1 business day. Severity 3 (Medium): A minor feature of the service is unavailable, but a workaround exists. Response time: 4 hours. Resolution time: 2 business days. Severity 4 (Low): Request for information, advice or documentation, or to report a minor issue. Response time: 1 business day. Resolution time: 5 business days

JOIN THE OPSCENTRAL CHALLENGE 2020 Achieve RM20,000 new sales in OpsCentral seats within a period of 6 months and the phone is yours! *BONUS Think you've got what it takes to achieve more than RM20,000? Hit RM30,000, get an iPhone 11 Pro! 15th January - 15th July 2020

VIRTUAL PHONE NUMBER SOLUTIONS Connect Seamlessly, Anywhere: Elevate Your Business Communication with Virtual Phone Numbers Solutions by INVITE WHAT IS A VIRTUAL PHONE NUMBER SYSTEM A virtual phone number is a telephone identifier that operates independently of a physical phone line, device, or fixed location. These numbers leverage Internet-based technology, enabling them to initiate and receive calls through any communication device equipped with an IP address. This includes personal cell phones, computers, and business office softphones. Virtual numbers play a key role in call routing, seamlessly connecting traditional phone lines (PSTN) and Voice over Internet Protocol (VoIP) systems through the implementation of Direct Inward Dialing (DID) technology. WHY GET A VIRTUAL PHONE NUMBER SYSTEM Establish Local Presence 01 Businesses that use virtual numbers are able to assign more than 1 number to a specific line. This means virtual numbers are able to appear as local numbers to your customers even when your business is not based in the same area as your customers. This helps to build a local presence and adds a personalized experience to customers making it easier for them to call for support and for call agents to easily identify who is calling. VIRTUAL PHONE NUMBER BENEFITS Redirect virtual numbers to any phone Easy Call Routing by End Users via Web Portal Calls can Ring at Multiple Phone Numbers in a Specific Order or Simultaneously Route Calls by Time of Day, Day of Week Easily Integrated with Voice Mail View Call Detail Records Online in Real Time CONTACT US Reach out to us for additional details and information. INVITE Communications Sdn Bhd Jalan OP 1/3 off Jalan Puchong, 47160 Puchong, Selangor reps@invite.my 03 8084 1028 First Name Last Name Email Phone Company Send Thanks for submitting!

Mobile Softphone Click to Call Services Residential VoIP For end users, w e provide Class 5 softswitch which connects phones and other devices together both locally and internationally. Our white label solution for Residential VoIP has highly reliable features you need to win and retain customers. Some of the Class 5 features we provide include call routing to correct IP/SIP addresses , voice mail and streamlined provisioning of popular Softphone, A TAs and IP phones. Invite's Residential VoIP solution can easily be bundled with other solutions such as our mobile softphone and MVNO for travelers.

Our events are specifically designed to our resellers' needs. From product launches to sales and technical workshop, our aim is to provide the necessary tools for our resellers to grow and succeed in the ever growing world of VoIP.

Billing System Billing is an important part of your VoIP business. Postpaid and prepaid Billing is an integral part of the INVITE's carrier-grade softswitch platform. ​ Our platform also provides a cloud-based solution to invoice your customers. Invite fully integrates switching, billing and customer management to help you run a profitable VoIP business in virtually any language or currency you need. With INVITE, you have a flexible solution to bill your customers with the prices, promotions and payment methods that meet your needs. Our real-time billing lets you, your resellers and your end users keep tabs on usage as it occurs via our convenient web portals. Regardless of your business type, INVITE offers the billing capabilities you need. Key Features Unlimited number of rates Unlimited number of dial codes per extension. Flexible minute rounding. E.g. 1/1, 10/60, or user defined Prices stored to 4 decimal places Import and export of rates from CSV files ANI based (Caller ID) Recurring charges / Recurring charges Proration Admin Activity Tracking One time charges Taxes Flexible Billing Cycle Automatic Invoice Generation Manual / Automatic sending of invoice by email (PDF format) Add-On Service User Information Definition Multi Tenancy Capability

​ Make PSTN Calls with Microsoft Teams Phone System with Ring2Teams Stay connected while working from any location, whether in the office, on the go, or at home, with voice and video calls through VoIP and PSTN with Teams Phone Simplified, enterprise-grade calling in Microsoft Teams Simplified communication and collaboration Save time, reduce costs, and improve business performance by bringing together calling, chat, and meetings—all in one app that empowers teams with a collaborative and context-rich experience. Enterprise-grade communication Get an experience that’s simple to manage and highly reliable, with a financially backed service level agreement (SLA) of 99.99 percent. Mobile-first experiences Empower employees in remote, in-office, or hybrid work environments with the flexibility of Teams Phone and devices that fit the way you work. WHAT IS MICROSOFT DIRECT ROUTING? Microsoft Direct Routing is a feature in Microsoft Teams that lets organizations connect their existing phone systems to Teams. It allows users to make and receive calls using the Teams app, bringing together messaging, meetings, and calls in one platform. This is achieved by configuring a Session Border Controller (SBC) to bridge the on-premises telephony infrastructure with Teams. Read More Get Started with Teams Phone in Microsoft Teams 02 Project Name 01 Flexibility Direct Routing allows organizations to retain their existing telephony infrastructure while still taking advantage of the collaboration features in Microsoft Teams. 02 Cost Savings Leveraging existing telephony investments can lead to cost savings compared to migrating entirely to a new voice solution. 03 Unified Communications Users can enjoy a unified communication experience within the Teams interface, consolidating messaging, meetings, and calling in a single platform. 04 Global Reach Direct Routing supports international calling, enabling organizations to connect with users and clients around the world. Embrace the Whys of Microsoft Direct Routing for Enhanced Communication Find the perfect Ring2Teams Plan for your business here Spark Growth Professional Enterprise 1-19 Users 1 x MDR connection 1 x DID number porting Price is per month, minimum subscription is 12 months Requires calling plan from INVITE. Stay Connected, Stay Productive with Ring2Teams INVITE Communications Sdn Bhd, No 26, Jalan OP 1/3 off Jalan Puchong, 47160 Puchong, Selangor Tel: 03 8084 1028 Email: reps@invite.my First Name Last Name Email Phone Company Message Send Thanks for submitting!

OPSCENTRAL MESSAGING OpsCentral Messaging allows businesses to have multiple engagements with their customers simultaneously, via their preferred Messaging app platforms, including WhatsApp, Facebook Messenger, Line and WeChat. Its integrated interface enables agents to respond to customers communication across multiple channels – app messaging, email and call in one queue. 💬 Encrypted Chat Session & History 💬 Smart Routing Capabilities 💬 Deep Data Analysis 💬 Machine Learning and Intelligent Bots OpsCentral Messaging uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics. Connect with customers via their preferred Messaging app platforms, including WhatsApp, Facebook Messenger, Line and WeChat… with more apps to be included. Multiple Messaging Apps Supported OpsCentral Messaging enables multiple users and agents to support numerous campaigns concurrently, using just a single app account or number. Multiple Conversations, Single Number Comprehensive statistics in real-time as well as historical data in Excel reports to measure, analyse and improve your app messaging communications. Real-time Reporting More solutions from OpsCentral: OpsCentral Voice OpsCentral Email OPSCENTRAL MESSAGING FEATURES Skill – Based Routing Session-based Chats Auto Acknowledgement Pre-scripted Responses Real-time Analytics Reports in Excel Audit Trail 100% IM Recording Prevent lost / deleted IM Prevent duplication replies by CSR Custom Away Reasons Custom Wrap Up / Call Disposition Custom Chat-bots and Data-analysis Custom Wrap Up / Disposition Customer Management Supported Platform: WhatsApp, Line, WeChat Rich Media Supported CRM API Support Sentiment Analysis Analytics – Word Cloud OpsCentral Messaging Features Session based Chats Auto Routing Wrap Up Customer-initiated chats handled by multiple Customer Service Representatives (CSR or Agents) simultaneously. Route chat sessions to CSRs with appropriate skill-sets. Enter remarks and wrap up information for each chat session. Reports Get insight to time customer spent waiting before chat is “answered” (SLA), chat time, and handling time. Trace Search for and display historical chat sessions. Other Possibilities Chat-bots and Deep data-analysis of historical chat conversations. QUALITY MANAGEMENT Give your employees what they need to ensure your customers get what they want RECORD EVERY CONTACT Interaction recording with OpsCentral Voice sets your agents up for future success while simultaneously verifying sales transactions, resolving customer issues, ensuring agent adherence to procedures and policies, limiting liability risks, and complying with regulatory requirements. The recording can be used for training purposes too. EVALUATE AGENT PERFORMANCE Agent performance features include dozens of standard reports along with numerous standard KPIs, customizable QA pop-up forms, a rich selection of question types, an easy-to-operate wizard, scoring formulas, and coaching and training packages. ENHANCEMENT OPPORTUNITIES Improve customer retention, sales performance, efficiency, and more with a complete quality optimization workflow, including selecting and setting your KPIs, defining business rules for call monitoring, and improving performance with dashboards and QA score cards.

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FEATURES & PLAN METRICRM LITE FUNCTION Account Contact Appointment Service Contract CSAT Survey Knowledge Base Landing Page Email API Voice API ​ FEATURES ​ Real Time Analytics Wallboard Downloadable Report SLA Tracking Audit Trail User Management Password Policy User Role & Permission Taskboard Branch Management Category Management Product Management Template Operation Hours Genetic Search Desktop Notification Two Factor Authentication (2FA) ​ Call Us For Pricing METRICRM METRISALES FEATURES All Features in LITE Plan Lead Opportunity Approval Workflow Sales Order Management Invoice Payment Management Task Management PDF Generation Product Management Pricelist Management Sales Pipeline Analytics ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Call Us For Pricing METRICRM METRICARE FEATURES All features in LITE plan Ticket Management Email2Ticket Skill-based-Routing Escalation Task Management ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Call Us For Pricing WANT TO UPGRADE TO A BETTER PACKAGE? Lite Plus MetriSales Plus MetriCare Plus All Features in Lite Plan + Messaging + Drag-and-Drop workflow + AI Chatbot + Social Media Management Upgrade Now