Wondering if Your Business Needs SIP Trunks? 🤔 Are you wondering if your business could benefit from SIP Trunks? SIP Trunking is a modern communication solution that can significantly enhance the way your company connects with the world. Here are some key considerations to help you determine if SIP Trunks are the right choice for your business: Assessing these factors can help you determine whether SIP Trunks are the right fit for your business. They have the potential to not only reduce costs but also improve communication efficiency and flexibility, ultimately contributing to your company's success and growth. INVITE as SIP Trunk Provider Exploring the Perfect SIP Trunking Packages for Your Business? Look no further than INVITE! Our SIP trunking solutions are not just cost-effective, but also tailored to your needs. Call us today at 0380841028 or email us at reps@invite.my for more information

In today's corporate landscape, Microsoft Teams has become the go-to platform for critical conversations, spanning from job interviews to client interactions. Nothing can derail a meeting faster than poor audio quality, regardless of your stellar internet connection and high-definition video feed. That's where running a Microsoft Teams test call comes to the rescue. It ensures that your software and devices perform flawlessly when it matters most. This guide covers everything you need to know about conducting a Microsoft Teams test call and troubleshooting common audio issues. How to Initiate a Microsoft Teams Test Call Thankfully, launching a Microsoft Teams test call is a breeze. Begin by logging into the desktop version of Teams (please note that the test call feature is not available on the web client or for Government High Cloud and DoD tenants). Once logged in, click on the three dots (...) next to your profile picture in the top bar, and select "Settings," followed by "Devices." Ensure that the correct microphone and speakers are selected for your app, then click "Make a test call." For a quicker option, you can simply type /testcall into the Teams search bar and hit "Enter" to initiate a test call instantly. Microsoft will connect you with a bot, sparing you from speaking with colleagues during the test. Plus, all data from your test call is automatically deleted once the session concludes. The call's purpose is to verify your ability to connect to Teams for calls, much like during a meeting. You can playback the recording to identify any sound-related issues. Additionally, you can tweak your settings, enabling features like automatic microphone sensitivity, noise suppression, and spatial audio to observe how they impact audio quality. Alternative Methods for Assessing Call Quality in Teams Beyond the Microsoft Teams test call feature, you have other avenues to evaluate call quality in Teams, particularly for broader troubleshooting and monitoring: 1. Call Analytics: Teams administrators can utilize per-user call analytics to pinpoint connection and call quality concerns for individual users. Enabling Call Analytics for Teams and assigning specific roles to your team members grants access to this service. Within the Teams Admin Center, navigate to "Users," select a user, and go to the "Meetings & Call" tab to view an overview of their call quality. The "Advanced" tab reveals potential call quality and connection issues with red and yellow indicators. 2. Call Quality Dashboard (CQD): Offering a network-wide perspective on call quality across your organization, the CQD is another tool at your disposal. Admins can find it in the "Analytics and Reports" section of the Admin Center or access it through a provided link. Similar to Call Analytics, you can assign roles to users to grant access. The CQD allows you to delve into call quality data, using Power BI query templates to gain insights into issues affecting meetings and call quality, such as call quality metrics, call reliability, user surveys, device impacts, and client performance. 3. Quality of Service (QoS): Microsoft Teams' QoS feature sheds light on network traffic's impact on your calls. You can prioritize real-time media in Teams and fine-tune settings to mitigate network traffic-related issues. To implement Quality of Service (QoS) solutions within Teams, you'll need to configure Windows Group Policy Objects and Port-based Access Control lists (ACLs). Keep in mind that certain features for setting up Teams call quality policies are restricted to users with a Teams Premium license. This is an important consideration if you're utilizing QoS to address call-related issues. Next Steps After a Microsoft Teams Test Call For individual users, the Microsoft Teams test call feature remains the simplest way to assess call quality and make necessary adjustments. Based on your test results, you can fine-tune your device settings to potentially enhance call quality. If your call quality falls short of expectations, start by ensuring you've selected the correct testing device. When multiple audio devices are connected to your system, Teams might not automatically choose the one you intend to use. Navigate to the "Devices" section in your Teams Settings and confirm that you've chosen the appropriate microphone and speakers. Additionally, ensure that your selected device is functioning correctly. Some headsets come equipped with physical mute buttons, so if you're experiencing audio issues during your Microsoft Teams test call, try toggling this button on and off. Other methods to potentially resolve call quality issues include: 1. Update and Restart Microsoft Teams: If your audio is malfunctioning and your device appears to be in working order, restarting Teams or your device is often the initial step. Keep in mind that computers, smartphones, and tablets rely on RAM for smooth operation. A device restart clears temporary cache files and logs. You can also exit Microsoft Teams and log back in to clear any app-specific cache clutter. While doing this, check for available updates for your Teams app. An outdated version of Teams could contribute to your issues. Click on your profile picture and select "Check for Updates" to see if a patch is available. After downloading the update, restart your app. 2. Check for Device Issues: Microsoft-certified audio endpoints and devices typically exhibit no compatibility problems. However, an uncertified solution may not integrate seamlessly with the app. If your current endpoint falls short, consider upgrading to a new device. If the device you've chosen is compatible with Teams, audio issues may stem from outdated or corrupt drivers. For users with USB microphones, reinstalling the peripheral device driver may resolve the problem. On Windows, you can update your drivers by clicking the "Start" button and searching for "Device Manager." Locate the "Sound, video, and game controllers" category, right-click your peripheral device, select "uninstall," and then click "Actions" to scan for hardware changes and reinstall your device. 3. Inspect App Settings: Occasionally, the simplest solutions are the most effective. First, double-check your Teams app to ensure you haven't accidentally muted your microphone. A line through the microphone icon on Teams indicates that you're muted. Click the microphone icon again to unmute your audio. Keep in mind that if you're in a meeting, the host might have temporarily muted your microphone. In such cases, you'll need to wait for access to the unmute button. Another potential issue may stem from your device settings. Within the "Devices" page in your "Settings" tab, review your settings for noise suppression, spatial audio, and microphone sensitivity. You can experiment with these options and then conduct another Microsoft Teams test call to check for any improvements. In INVITE, The Ring2Teams is curated for customers that seek convenience and are looking to connect analog devices to Microsoft Teams i.e. fax, paging systems, elevator phones, etc. Find out more details about Ring2Zoom from Malaysia's Ring2Teams distributor here: https://www.netregy.com/ring2teams-direct-routing Or contact us today at 03-80841028 or email us at reps@invite.my to schedule a FREE 1-on-1 demo session/consultation today.

According to Prince Cai, Vice President at Yeastar, a leading unified communications solution provider, Microsoft Teams users have several options to add voice calling functionality, albeit at a relatively high cost. Yeastar's recently-launched Microsoft Teams-integrated calling app, however, presents an exciting proposition for both parties. It allows CSPs to reduce costs for their customers while simultaneously boosting their own profitability. The Yeastar P-Series PBX System seamlessly merges enterprise-grade calling functionalities with Microsoft Teams, streamlining internal and external communication without the need to switch between platforms. With the installation of the free Yeastar Linkus app from Microsoft AppSource, users gain access to the complete calling capability within their familiar Teams interface. This integration allows them to find all their company contacts, personal contacts, and Microsoft 365 and CRM synced contacts in one centralized location. By simply clicking on any contact or using the dialpad, users can effortlessly make calls from Teams using the Yeastar Linkus Desktop Client. The best part is that no Session Border Controllers (SBC), additional Microsoft Teams Phone licenses, or Calling Plans are necessary to utilize this feature. Furthermore, as a comprehensive unified communication solution, the Yeastar P-Series PBX System surpasses Microsoft Teams in various essential aspects. While Microsoft Teams provides basic phone system features like auto attendants, call forwarding, call transfer, call queues, and music on hold, Yeastar goes above and beyond with a host of advanced functionalities. These include multi-level Interactive Voice Response, dynamic call routing options, a real-time drag-and-drop Queue Panel, customizable wallboard, detailed call reports, and direct integration with major CRM and helpdesk platforms like HubSpot, Zoho CRM & Desk, Salesforce, etc. Flexibility is a key advantage of the Yeastar system, which supports virtually any SIP-based phone. Moreover, Yeastar offers VoIP gateways as part of a convenient one-stop solution, allowing seamless integration and a hassle-free experience for customers who wish to retain their existing analog phones. Administration becomes effortless through an intuitive online management portal, empowering IT admins to easily add new users, assign extensions, configure call routing, receive instant alerts on critical events, and create regular and scheduled backups. Additionally, the system offers a white-label option, enabling Communication Service Providers (CSPs) to re-brand the Yeastar P-Series Cloud Edition as their own, reinforcing brand recognition and fostering customer loyalty.

Connect, Communicate, and Conquer With INVITE SIP TRUNKING SEE OUR STORY WHAT WE DO Our Telephony Services Are Built To Endure SIP TRUNKING SOLUTIONS INVITE enables VolP service providers to quickly deploy white label SIP Trunking for either IP PBXs or legacy PBXs. Our hosted SIP Trunk solution enables you to successfully transform your enterprise customer’s operations into a streamlined all-IP network. READ MORE ZOOM PHONE CERTIFIED INTEGRATOR A single platform for video, voice, chat and meetings ​ Modern Cloud Phone System Centralized Management Secure and Reliable​ ​ READ MORE CLOUD CALL CENTRE INVITE offers hosted White Label Solutions for VoIP Call Centre providers. You can provide highly reliable, flexible and scalable physical Call Centres with on-site agents, as well as virtual Call Centres where agents can log in from anywhere in the world with a SIP phone and web browser. READ MORE HOSTED SOFTSWITCH Our hosted carrier grade VoIP softswitch and billing platform is complete with features you need for hosted switching, billing and customer management. ​ Our platform enables you to provide a variety of billing and payment options to your customers for both Prepaid and Postpaid VoIP services, volume discounts and more. READ MORE Need A More Tailored Solution? At the core of our mission lies the commitment to redefine 'tailored' IT solutions for businesses, all while ensuring an unmatched customer experience that exceeds expectations FOR BUSINESS FOR CONSUMERS FOR MOBILE PHONES FOR WHOLESALERS READ MORE READ MORE READ MORE READ MORE TO REQUEST FOR DEMO Sign up by completing the form below. First Name Last Name Email Submit Thanks for submitting!

Unlocking Possibilities What if you can engage conversational chats like ChatGPT to your KB? START NOW FEATURE-RICH CLOUD CONTACT CENTRE SOLUTION OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. It allows high scalability and minimum set-up time. An On-Premise version is also available for enterprise implementation. OpsCentral Voice is a virtual ‘hub’ that captures customer conversations, analyses them and generates comprehensive reports. It provides insightful data analytics that helps improve service and optimizes resources. Find out more OpsCentral Messaging has recently included one of the most popular cross-platform app messaging service WhatsApp, allowing CSR agents to service their customers via WhatsApp chat, increasing productivity and customer satisfaction. ​ OpsCentral Messaging uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics. Find out more OpsCentral Email is a multi-feature email management system that supports multiple campaigns, channels inbound emails based on subject, departments, skill-set level of staff, email content and keywords. ​ OpsCentral Email empowers businesses to build and grow relationships through transactional email, campaigns and follow-up support. It is an extremely smart tool that helps track, prioritise and handle every single email received. ​ Find out more OPSCENTRAL PACKAGE FEATURES VOICE MESSAGING EMAIL OPSCENTRAL VOICE Standard call centre functionalities Web based cloud contact centre Live analytics 100+ types reports Call queues Agent status report/analytics ENQUIRE NOW

SIP TRUNKING SOLUTIONS Redefining Connectivity for Modern Business Communication Learn More Here WHAT IS SIP TRUNKING SIP trunking is like a modern, digital version of those old phone lines. Instead of physical wires, it uses the Internet to connect your business phone system to the phone network. It's kind of like a virtual phone line. ​ With SIP trunking, you can make calls, receive calls, and even use extra features like video calls, all through your internet connection. It's more flexible and can handle a lot of calls at once, making it great for businesses. Plus, it can often be more cost-effective because you don't need to maintain lots of physical phone lines. ​ So, in simple terms, SIP trunking is a way for businesses to connect their phone systems to the outside world using the internet instead of old-fashioned phone lines. It's Alright, You Don’t Have To Figure It Out. We will study your business and provide the right solution for you. OUR SIP TRUNK PACKAGES ST50 ST100 ST200 ST500 NEED A BIGGER PACKAGE? ST50 ENQUIRE NOW NO CONTRACT ST50 RM 50/month Monthly Commitment: RM50 Direct Dial Number: 1 Channels: 2 Registration Fee: Waived Activation Fee: Waived Malaysia Rate [Fixed & Mobile]: RM0.13/min WONDERING IF YOUR BUSINESS NEEDS A SIP TRUNK LINE? Discover the Signs and Benefits of SIP Trunking to Enhance Communication and Efficiency. READ MORE HERE OH WAIT! WHAT ABOUT THE SIP TRUNKING FAILOVERS? 😰 A SIP Trunk Rescue is like an insurance policy for your business communication. It's a cost-effective and reliable backup plan that kicks in during emergencies, ensuring your phones stay connected. This solution is not only affordable but also easy to set up and integrates seamlessly with your existing communication setup. By having a SIP Trunk Rescue, you're prepared for unexpected disruptions, keeping your business running smoothly without breaking the bank. Buzz Us to Know More WHY CHOOSE OUR SIP TRUNK SERVICES? Security TopStop for each SIP Trunk Class of Service Channel Limitation Compatibility All SIP enabled devices & VoIP phones are in accordance to the Industry Standard Protocols Cost Effective Enjoy an extremely low rate Convergence of voice and data onto common all-IP connection. Fast & Excellent Service Our service team is available for any consultations and setup needs. Provisioning Quick Deployment Easy to add/ increase lines (almost immediate) Scalable & Flexible Scale with your business Easy and faster to add additional call capacity when and where you need it. Extensive DID Coverage We offer a large database of telephone numbers across Malaysia. Flexible Bandwidth Freedom to choose your own broadband Internet connection. Not required to obtain data connectivity from us. International Toll Fraud Protection Real-time monitoring with immediate action to cease any unauthorised international calls in progress. Remain protected even when on site equipment is compromised.